Help close to home.
A starting list of county, city, and community services for families in Charlotte and Mecklenburg County. Please call ahead to confirm hours and eligibility.
In an emergency, call 911.
Helpful websites
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Afghan SIV: where things stand
Plain-language updates from #AfghanEvac on the Special Immigrant Visa program — visa issuance, pending cases, and court and congressional actions.
afghanevac.org -
Mecklenburg County Department of Social Services
Food and Nutrition (FNS), Medicaid, Work First, child and family services, adult services, and refugee services. Call 704-336-3000.
ncdhhs.gov -
Department of Community Resources
Apply for food, energy, Medicaid, and Work First benefits, and get help with child support, jobs, and housing at the county’s Community Resource Centers.
dcr.mecknc.gov -
Mecklenburg County Health and Human Services
Public health (shots, clinics, maternal and child health), community support for veterans and people without housing, and services for seniors and adults with disabilities.
hhs.mecknc.gov -
City of Charlotte Community Resource Directory
City programs for housing help, utility support, youth and family programs, neighborhood safety, and economic opportunity.
charlottenc.gov
Mecklenburg County resource list
Phone numbers and addresses for local services. Tap a number to call or an address to open the map.
County and city services
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Ella B. Scarborough Community Resource Center
In-person county services: food, Medicaid, child support, and more.
- 704-336-3000 · Social services
- 980-314-8400 · Center front desk
- 430 Stitt Rd, Charlotte, NC 28213
- dcr.mecknc.gov
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Valerie C. Woodard Community Resource Center
In-person county services. Open Mon–Fri, 8 a.m.–5 p.m.
- 704-336-3000 · Social services
- 980-314-8400 · Center front desk
- 3205 Freedom Dr, Building A, Charlotte, NC 28208
- dcr.mecknc.gov
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City of Charlotte (CharMeck 311)
City and county questions. Mon–Fri, 7 a.m.–7 p.m.
- 311
- 704-336-7600 · From outside the county
- 600 E. 4th St, Charlotte, NC 28202
- charlottenc.gov
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Vital Records (Hal Marshall Annex)
Birth and death certificates. Mon–Fri, 8:30 a.m.–4:30 p.m.
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Just 1 Call
County help line for seniors and adults with disabilities. Interpreters available.
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Report Fraud (Social Services)
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Consumer Advocacy (Social Services)
Questions or complaints about county social services.
Health and behavioral health
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Mecklenburg County Public Health
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Atrium Health Behavioral Health
Mental health and substance use care.
- 800-418-2065 · Behavioral Health Help Line
- 501 Billingsley Rd, Charlotte, NC 28211
- atriumhealth.org
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Anuvia Prevention & Recovery Center
Substance use treatment and recovery.
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Mecklenburg Transportation System
County rides to medical appointments. Free for Medicaid appointments.
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Nursing Home Licensure and Certification
NC Division of Health Service Regulation (state office).
Children, youth, and family
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Child Care Resources Inc.
Help finding and paying for child care.
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Youth & Family Services
Information line. To report child abuse, call 980-31-HELPS (43577).
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Foster Care and Adoption
- 704-336-5437 · 704-336-KIDS
- cfas.mecknc.gov
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CMS Student Enrollment
Charlotte-Mecklenburg Schools student placement.
Housing and emergency help
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Crisis Assistance Ministry
Help with rent and utility bills. Free Store at the same address (furniture by agency referral).
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Inlivian
Public housing and Housing Choice Vouchers (formerly Charlotte Housing Authority).
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DreamKey Partners
Affordable homes and homebuyer counseling (formerly The Housing Partnership).
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Charlotte Area Fund
Programs to help families move out of poverty.
Jobs and benefits
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Social Security Administration
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NC Division of Employment Security
Unemployment benefits. No local office — visit NCWorks for in-person help.
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NCWorks Career Center – Charlotte
Job search help and training. Mon–Fri, 8 a.m.–4:30 p.m.
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Goodwill Industries of the Southern Piedmont
Job training and career services at the Opportunity Campus.
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Assurance Wireless
Free phone service for people who qualify (Lifeline).
Legal help
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Charlotte Center for Legal Advocacy
Free civil legal help, including clearing criminal records (expunction).
Transportation and education
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Central Piedmont Community College (CPCC)
English classes (ESL), job training, and college courses.
Last checked October 2026. Maihan Association of Charlotte is not affiliated with these agencies, and details can change. If something here is out of date, please let us know.